Refund Policy
Effective Date: 14.04.2025
Understanding Our Refund Policy
We want to be open and transparent about how refunds work for digital products on our website.
When you purchase a digital product (such as an online course, downloadable materials, or access to our Digital Art Program), you receive immediate access to the content. Because of this, we are unable to offer refunds once the product has been delivered or accessed.
This is standard for digital content and follows EU consumer protection laws. By completing your purchase, you agree to waive your 14-day right of withdrawal under Article 16(m) of the EU Consumer Rights Directive.
Why We Use This Policy
Digital products can’t be returned in the traditional sense. Once access is granted or content is downloaded, we have no way to reverse the delivery. This policy helps us protect the value of our work while keeping things fair for all customers.
We encourage you to reach out with any questions before purchasing — we’re happy to help you decide if the product is right for you.
Exceptions
We may offer a refund in rare cases, such as:
- If you were charged in error
- If you were unable to access your product due to a technical issue on our side
If you believe your case qualifies, please contact us within 7 days of your purchase.
Contact
For questions about this policy or refund-related issues, contact us at:
✉️ art@arsenikatsela.com